Privacy Policy
Effective Date: January 1, 2026
Forma Tableware (“we,” “us,” or “our”) is committed to protecting your privacy and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, apply for a wholesale account, or otherwise interact with us online.
1. Information We Collect
We collect only the information necessary to operate our business.
Personal Information
Name
Email address
Phone number
Billing and shipping address
Business name and resale information (for wholesale accounts)
Payment information (processed securely by third-party payment providers)
Automatically Collected Information
IP address
Browser and device information
Pages visited and time spent on our site
Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information to:
Process orders, payments, and deliveries
Review and manage wholesale account applications
Communicate with you about orders, accounts, or inquiries
Send transactional emails (order confirmations, updates)
Send marketing communications only if you have opted in
Improve our website, products, and customer experience
Meet legal, accounting, and regulatory requirements
3. Consent
By providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information below.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties that support our business operations, including:
Payment processors
Ecommerce and website platforms (such as Squarespace)
Email and marketing service providers
Shipping and fulfillment partners
These service providers are contractually required to protect your information and use it only for authorized purposes.
Some service providers may store or process data outside of Canada. In such cases, your information may be subject to the laws of those jurisdictions.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enable essential site functionality
Analyze website traffic and performance
Remember user preferences
You can adjust your browser settings to refuse cookies; however, this may affect how our website functions.
6. Email Communications
If you opt in to receive marketing emails, you may unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
Transactional and account-related emails will still be sent when necessary.
7. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access.
Despite these measures, no method of transmission over the internet is completely secure.
8. Access & Correction
You have the right to:
Request access to your personal information
Request corrections or updates to inaccurate information
Requests can be made by contacting us using the details below. We may require verification of identity before responding.
9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Forma Tableware
174–8250 Manitoba Street
Vancouver, British Columbia
Canada